Noticeboard

Ordering Prescriptions

We are encouraging patients to order their repeat medications using their NHS account either using the NHS App on their smartphone, or computer.

Doing this means that the request goes directly into our system and helps to prevent requests going missing between patient and doctor.  It also means that you can order medicine when you need it, instead of it being ordered on your behalf, when you do not need it or something has changed.

Download the NHS App on your smartphone:

iOS (iPhones/iPad) https://apps.apple.com/gb/app/nhs-app/id1388411277

Android https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline

or access via your computer here: www.nhsapp.service.nhs.uk/patient/prescriptions

If you have not logged in to your NHS account, or downloaded the NHS App before, you will have to verify your identity – this is to ensure that only you can access your medical information.

For more information about prescriptions using your NHS account to order prescriptions please see the following page: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/prescriptions-in-the-nhs-app/ordering-a-prescription/

If you switch to online ordering instead of using your pharmacy, you should let them know so they don't duplicate the order for you.

What eRD means for you

eRD allows your GP to send a series of repeat prescriptions to your pharmacy in one go, so there's no need for you to order them each time. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.

This video was produced by Wessex AHSN to increase awareness of eRD and its many benefits. 

You can download the Mo's Medicines - electronic repeat dispensing video transcript (PDF: 162KB)

How eRD can benefit you

If you get regular or repeat medicines, you might be suitable for eRD. Using eRD, you can: 

  • save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
  • order or cancel your repeat prescriptions online (if your GP practice offers this service)
  • pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
  • spend less time waiting for your prescription in the pharmacy or GP practice, which means you can stay at home and avoid face-to-face contact when you need your repeat prescription during the coronavirus pandemic
  • save paper – you won’t need a paper prescription to collect your medicine from the pharmacy

How do I sign up for, and use eRD?

Step 1

Talk to your GP or the person who prescribes your medicines and ask them if you can use electronic repeat prescriptions. Your prescriber will usually be your doctor or practice pharmacist.

If your prescriber thinks that you could use electronic repeat prescriptions for your regular medicines, they will ask you for permission to share information about your treatment with your pharmacist. This will help your pharmacist to give your prescriber feedback about your treatment and provide you with useful advice.

Your GP or prescriber will then authorise a number of electronic repeat prescriptions. This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals.

Step 2

Collect your first electronic repeat prescription from your pharmacy.

Step 3

When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask:

  • have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
  • have you recently started taking any new medicines - either on prescription or that you have bought over the counter?
  • have you been having any problems with your medication or experiencing any side effects?
  • are there any items on your repeat prescription that you don't need this month?

If you don't need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

Step 4

When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website