Noticeboard

COVID-19 Please do not come to the practice unless you have an appointment or have been requested to do so by a staff member or GP. If you are given an appointment, or asked to come into the practice, please ensure you wear a face covering.

Face covering exemptions - please go to https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own for information on face covering exemptions.  You may still be asked to wear one in the practice to reduce the risk to our staff and other patients.

Social Media

Linden Medical Centre is experimenting with a foray into social media and now has an Instagram account @lindenmedical where we will be posting public health messages and information and updates about the practice. Please feel free to follow and recommend to your friends.  

www.gov.uk/coronavirus

Important information for patients about GP appointments.

To protect our patients, staff and local community we are changing the way patients access our services.  Patients with internet access please use the eConsult function below and we will be in contact with you by 6pm the following working day.  For more urgent queries please call the practice. You may have to wait a long time on the telephone. If you have an emergency you should still call 999.

Prescriptions. We are not taking prescription requests at the practice.  You can use your local pharmacy, or online access to make requests for current repeat prescriptions. Medications which have not been ordered routinely for some time will not be issued via your pharmacy and should be requested via eConsult so that they can be properly reviewed.  Just-in-case medications will only be issued in exceptional circumstances.

Disputes with employers. We cannot give opinions on whether or not is safe for employees to return to work - this is a matter for you and your employer.  The NHS do not provide occupational health services for employers.

For the NHS 111 Coronavirus digital triage follow this link: https://111.nhs.uk/service/covid-19

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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