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Noticeboard

Flu - Age 18+ stock now in

Please book ahead to receive your flu vaccination - those aged 65 and over, and eligible 18-64 year olds only. If you don't turn 65 before 1 Apr 2020 then you must fit certain criteria (eg diabetic, pregnant, heart disease etc) to be eligible.

Childhood Flu Vaccine - We still have not received supplies of Fluenz nasal spray.  We anticipate these becoming available in the next two weeks and will contact parents of all eligible children once we have received stock.

Group Consultations

We are introducing a new way of seeing patients with diabetes - group consultations are a great way of learning about your condition and how other people deal with problems similar to yours.

Practice Policies

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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